Privacy Policy
Last updated: 30 September 2026
Cat Mom is operated by Borbala Tuza, a sole trader in the United Kingdom.
This Privacy Policy explains how Cat Mom collects, uses and protects your personal information when you contact us, use our website or book our cat sitting services.
Contact details
Cat Mom
Borbala Tuza, Sole Trader
Address: 152 Fleetside West Molesey KT8 2NH
Email: info@catmomhome.com
Telephone: 07356 236510
Information we may collect
We may collect information including:
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your name;
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email address;
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telephone number;
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home address and postcode;
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requested booking dates and visit times;
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information about your cat or cats;
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feeding routines and care instructions;
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medication instructions;
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veterinary contact details;
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emergency contact information;
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home access and key arrangements;
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information you provide through our website contact form;
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payment and invoice information; and
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correspondence between you and Cat Mom.
Before cat sitting begins, we normally arrange an introductory visit with the owner to discuss the cat's routine, care requirements, access arrangements and any other important information. A care form may be completed during this meeting.
How we use your information
We use your information to:
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respond to enquiries;
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arrange and provide cat sitting services;
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communicate with you before and during bookings;
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provide photo and message updates during visits;
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administer medication in accordance with your instructions;
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contact you in an emergency;
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contact or visit your nominated veterinary practice where necessary;
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prepare invoices and process payments;
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maintain appropriate business and accounting records; and
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operate and protect our website.
We do not use your personal information for marketing emails or newsletters.
Lawful basis for processing
We generally process personal information because it is necessary to take steps at your request before entering into a contract or to perform our contract with you.
We may also process information where necessary to comply with a legal obligation or for our legitimate interests in operating and protecting the Cat Mom business.
Where consent is required, for example for certain non-essential website cookies, we will ask for your consent.
Sharing your information
We do not sell your personal information.
Information may be shared where reasonably necessary with service providers used to operate the business, such as website, payment or technology providers.
If your cat requires urgent veterinary attention, relevant information may be shared with your nominated veterinary practice or another veterinary professional after contacting you wherever reasonably possible.
Website services
Our website is hosted using Wix and may use third-party services including an Instagram social feed. These providers may process limited technical information when you use the website.
Please see our Cookie Policy for further information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Enquiry information that does not lead to a booking will normally be deleted when it is no longer required.
Client and cat-care information may be retained while you remain a customer and for a reasonable period afterwards in case you book again or a query arises.
Invoices, payment records and other financial information may be retained for the period required by UK tax and accounting law.
Security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse or disclosure.
Particular care is taken with information relating to home access, keys and security arrangements.
Your rights
Depending on the circumstances, you may have rights under UK data protection law including the right to request access to your information, correct inaccurate information, request deletion or restriction of processing, and object to certain uses of your information.
To make a request, contact:
You also have the right to complain to the UK Information Commissioner's Office if you have concerns about how your information has been handled.
Changes to this policy
This policy may be updated from time to time. The latest version will always be available on this website.
