Terms & Conditions

Services

Cat Mom provides in-home cat sitting services in and around:

Esher, Cobham, Hersham, Molesey, Claygate, Weybridge and Walton-on-Thames.

A standard visit is approximately 20 minutes, unless otherwise agreed.

Services may include:

• feeding and fresh water;

• litter tray cleaning;

• playtime and companionship;

• cuddles where welcomed by the cat;

• administration of agreed medication;

• photo and message updates; and

• one or two visits per day as agreed.

   

Introductory visit

Before the first booking, Cat Mom will normally arrange an introductory meeting at the client's home.

During this visit, the client's requirements, the cat's routine, feeding, medication, veterinary information, emergency arrangements and home access will be discussed.

The client may be asked to complete and confirm a cat sitting information and care form.

 

Booking

A website enquiry does not constitute a confirmed booking.

Bookings are confirmed only after Cat Mom has communicated with the client, agreed the dates and services required, and confirmed acceptance of the booking.

 

Prices and payment

The price of the service will be confirmed before the booking.

Payment may be made:

• using the payment link provided on the invoice;

• by Monzo bank transfer; or

• in cash, where agreed.

Any additional services or costs will be discussed with the client before being charged wherever reasonably possible.

 

Cancellation by the client

Clients may cancel a booking by contacting Cat Mom as soon as possible.

Where a confirmed booking is cancelled less than 24 hours before the first scheduled visit, Cat Mom reserves the right to charge 100% of the agreed booking fee.

Cancellations made more than 24 hours before the first scheduled visit will not normally incur this cancellation charge.

This cancellation policy does not affect any statutory cancellation or consumer rights that apply under UK law.

 

Services beginning within a statutory cancellation period

Where a client asks Cat Mom to begin providing services during any statutory cancellation period that applies to the booking, the client may be asked to expressly request that the service begins during that period.

Where permitted by law, the client may be required to pay for services already supplied before a valid cancellation.

 

Access to the property

The client is responsible for providing safe and reliable access to the property.

Keys, access codes and other security information will be handled with appropriate care and used only for the purpose of providing the agreed service.

The client must inform Cat Mom of any alarm systems, access restrictions or relevant security requirements before the booking begins.

 

Cat care

The client agrees to provide accurate and complete information about their cat's health, temperament, behaviour, feeding requirements and routine.

Sufficient food, litter, medication and other necessary supplies must be available for the duration of the booking.

 

Medication

Cat Mom may administer medication where this has been agreed in advance and clear instructions have been provided.

The client remains responsible for ensuring that medication is correctly supplied, labelled and accompanied by appropriate instructions.

Cat Mom cannot guarantee that medication can be successfully administered where a cat refuses treatment or where doing so would place the cat or sitter at unreasonable risk.

 

Veterinary emergencies

If Cat Mom believes that a cat requires urgent veterinary attention, reasonable attempts will be made to contact the owner or nominated emergency contact first.

After discussing the situation with the owner wherever reasonably possible, Cat Mom may take the cat to the veterinary practice nominated by the owner.

Where the nominated veterinary practice is unavailable and urgent treatment is reasonably required, another appropriate veterinary provider may be contacted.

Veterinary fees and related costs remain the responsibility of the owner.

 

Owner responsibilities

The client must inform Cat Mom of:

• known medical conditions;

• behavioural or aggression concerns;

• infectious illnesses;

• medication requirements;

• relevant household hazards; and

• any other matter that could reasonably affect the safety of the cat or sitter.

 

Visit duration

Standard visits last approximately 15-20 minutes. Exact visit times may vary slightly due to travel, emergencies or the needs of other animals in Cat Mom's care. Every visits are tailored to each cats needs.

Where a specific time is essential, this must be agreed before the booking.

 

Photos and updates

Cat Mom may send photographs and updates to the owner during a booking.

Photographs will not be used publicly or on social media without appropriate permission from the owner.

 

Liability

Cat Mom will provide services with reasonable care and skill.

Cat Mom is not responsible for losses caused by inaccurate or incomplete information supplied by the client, undisclosed health or behavioural problems, or circumstances outside Cat Mom's reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

 

Contact

Cat Mom

Borbala Tuza, Sole Trader
152 Fleetside West Molesey KT8 2NH
Email: info@catmomhome.com
Telephone: 07356 236510

 

Governing law

These Terms are governed by the applicable laws of England and Wales, without affecting any mandatory consumer rights available to the client.​​